Accessibility

We provide gentle and compassionate care in a friendly environment. We always focus on evidence based diagnosis, patient education, and working with you to build a treatment plan that aligns with your oral health goals.

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Accessibility

We strive at all times to provide services in a way that respects the dignity and independence of persons with disabilities. We are also committed to ensuring that, persons with disabilities receive services of the same quality that others receive and that, to the extent possible, accessible services are delivered in a timely manner.

Our office’s Accessible Provision policies are intended to benefit the full range of persons with disabilities, as defined in the provincial Human Rights Code. We believe that whether a person’s disability is apparent or not, everyone should be treated with courtesy; made to feel welcome; and have their needs respected, whenever they interact with a service or team member at our practice.

Our practice will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:

  • Ensuring that all patients receive the same value and quality;
  • Allowing patients with disabilities to do things in their own ways, at their own pace when accessing services as long as this does not present a safety risk; using alternative methods when possible to ensure that patients with disabilities have access to the same services, in the same place and in a similar manner;
  • Taking into account individual needs when providing services;
  • Communicating in a manner that takes into account the customer’s disability;
  • Accommodate persons with disabilities who use assistive devices or require a support person to accompany and assist them;
  • Accommodate persons with disabilities who require guide dogs or service animals (unless the animal is otherwise excluded by law or health and safety concern such as severe allergy), in which case our practice will ensure that other measures are available; in some cases verification may be required in the form of a medical letter, animal certification or valid Attorney General signed ID card; and
  • Develop and implement a living Accessibility Plan and Policy to outline our accomplishments to date and to specify our current and future goals on the continuous path to identifying and removing barriers for people with disabilities.

Feedback about our practice’s Accessible Service Provision Policy or its implementation can be submitted:

  • By Phone to the Home Office at 1.888.4ALTIMA, ext. 218

Documents required by the Customer Service Standard are available upon request. Privacy will be respected and all feedback will be reviewed for possible action by the our Human Resources Department. Individuals offering feedback can expect acknowledgement of that feedback within five business days of its receipt.

Accessibility Plan and Policy

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Have a question or want to book an appointment? Fill out the form below and one of our friendly team members will get back to you as soon as possible.

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New Patients are Always Welcome at our Practice!

Have a question about your smile? Curious if you are covered under your current dental insurance plan? Give us a call or send us an email at your preferred location and one of our team members will be happy to help!

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New Patients are always welcomed at our practice!

For your convenience we have two locations. One in Georgetown and one in Woodstock. Please select your preferred location below to contact us and one of our team members will get back to you as soon as possible.

Georgetown Location

Phone
(905) 877-9877

Address
210 Guelph Street
Georgetown, ON, L7G 4A9

CONTACT GEORGETOWN

Woodstock Location

Phone
(519) 539-8383

Address
986 Dundas Street
Woodstock, ON, N4S 1H3

CONTACT WOODSTOCK

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